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Michelle Moloney, 40, who suffers from bipolar disorder type 2 and severe anxiety, was left unable to buy groceries after it was wrongly claimed she failed to attend an assessment. In reality it was the assessor who failed to carry out the home-based assessment.
Even though it was the assessor’s fault this didn’t stop the DWP cutting off Michelle’s lifeline. DWP’s letter stated “..we don’t think you’ve given us a good reason for this“.
Michelle complained directly to Capita who were meant to carry out the assessment on behalf of the DWP. Capita still failed to put things right until being contacted by The Independent.