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A claimant who featured in a Government film about universal-credit said it is riddled with computer problems and could push people into hardship.
In the Department for Work and Pensions (DWP) film, Daniel Pacey said it helped him find work and was far better than jobseeker’s allowance.
But he told the BBC a six-week delay before the first payment and further monthly payments were “a nightmare”.
The whole Universal Credit IT program was completely unworkable, badly designed and already out of date. DWP planted a fake Tweet which was meant to come from a Jobseeker grateful for securing a job.